The following is a list of common payroll/employee-related inquiries and the appropriate contact for each.
9/12 & Flex I-6 Plan
| Issue | Contact | Comments |
|---|---|---|
| Enrollment | Workforce Systems | |
| Overpayments | Payroll | |
| Reconcilliation | Workforce Systems | |
| Timesheet Setup | Payroll |
Benefits Wages
| Issue | Contact | Comments |
|---|---|---|
| Agency Transfer - Facilitation/Coordination | HR Solutions | |
| Agency Transfer - Benefit Service Date | HR Solutions | HR Solutions will refer to Workforce Systems first to change date and then they will handle the call. Explanation for 3/1 |
| Agency Transfer - Accrual Adjust | HR Solutions | Coordination between HR Solutions & Payroll |
| ASRS - Buyback | HR Solutions | |
| ASRS - Buyback - Deductions | Payroll | |
| ASRS - Money not been deposited | HR Solutions | |
| Benefit Deductions - How much? | HR Solutions | |
| Benefit Deductions - Incorrect Amount | HR Solutions | |
| Benefit Deductions - Taxes | Payroll | |
| CTL - Compassionate Transfer of Leave | HR Solutions | |
| Eligibility - HSA (Coordination) | HR Solutions | |
| Eligibility - HSA File /Fund Tsf | HR Solutions | |
| Eligibility - HSA Deduction / Enrollment | HR Solutions | |
| Insurance - Home or Auto | HR Solutions | |
| Paid Paternal Leave | HR Solutions | |
| QTR - Eligibility/Enrollment | HR Solutions | |
| QTR - Taxability | Payroll | |
| Retirement Status | HR Solutions | |
| Retirement Vesting Fund Transfer | Payroll Accounting | |
| Terminations | Workforce Systems | |
| Vacation Accruals - Rates | HR Solutions | If multiple jobs HR Solutions makes sure accrual right, looks at leave dates, etc. Starts with HR Solutions but may needs Workforce Systems to assist with changes. |
| Vacation Accruals - Benefits Service Date | Workforce Systems | |
| Vacation Accruals - Adjustment | Payroll | |
| Vacation Payouts | Payroll |
FICA
| Issue | Contact | Comments |
|---|---|---|
| Eligibility | Payroll | |
| Eligibility - Empl Class Changes | Workforce Systems | |
| Retirement Eligibility (EMPL Class) | HR Solutions | FICA flip depending on employee type will affect retirement. |
| Taxation | Payroll |
Manager Self-Service (MSS)
| Issue | Contact | Comments |
|---|---|---|
| Encumbrances | Payroll Accounting | |
| Online Forms | Workforce Systems | |
| Online Forms - Position Funding | Workforce Systems | |
| Payment Requests | Payroll | |
| Position Cross Reference | Workforce Systems | |
| Salary Expense Transfer (SET) | Payroll Accounting | |
| Time & Labor | Payroll | |
| Utilities - Contracts | Workforce Systems |
New Hires
| Issue | Contact | Comments |
|---|---|---|
| Benefit Data | HR Solutions | |
| Payroll Data | Payroll | |
| New Hire Form - Process / Procedure | Workforce Systems |
Payments
Position Distribution
General Use
| Issue | Contact | Comments |
|---|---|---|
| Change Requests | Workforce Systems | |
| Continuation Accounts | Payroll Accounting | |
| Encumbrances - Sabbatical - Postion Override | Workforce Systems | |
| ERE - Class Indicator / Object Code | Workforce Systems | |
| ERE - Percentage - Rate | Payroll Accounting | |
| Student/Supp Comp Encubrance Flag | Workforce Systems | |
| Vacant Position Encumbrances - MSS Position Mgmt | Workforce Systems | This has to do with override encumbrance field. Dept can submit MSS request to correct this issue. |
| Work Study - Expense Account Setup (Grant/Contract) | Workforce Systems | For grants and contracts because they cannot be charged overhead fee |
| Work Study - Fee Explanation | Payroll Accounting |
Timesheet
| Issue | Contact | Comments |
|---|---|---|
| Timesheet Views (date/week) - Middle of Pay Period - Posn/Status chgs → Postive to Exception - Posn/Status chgs → Student to Staff - Monday of Payweek (exception pay) - Rehires - Hours in inactive status | Payroll |
Verification of Employment (VOE)
| Issue | Contact | Comments |
|---|---|---|
| Verification of Employment (VOE) | AP Customer Service (General information/questions only) | To submit verification forms, use our AP Secure Document Upload. Be sure to specify "For VOE" in the upload description. |
Visa Status / Empl Authorizations
| Issue | Contact | Comments |
|---|---|---|
| E-Verify | Workforce Systems | |
| Sprintax Calculus | Payroll | |
| I-9 | Workforce Systems | |
| Expected End Dates Due to Visa | Workforce Systems |