Fraud is defined as unauthorized transaction(s) made with a lost, stolen, compromised or counterfeit card/ card number.
- To report loss, theft or fraud on a PCard after hours, weekends, or if unable to reach the PCard team, contact Bank of America Customer Service at 1-800-822-5985. In addition, contact tje PCard team and leave detailed message. The PCard teamwill contact you for further assistance.
11.1 Individual PCards
The Cardholder must call Bank of America customer service at 1-800-822-5985 to report loss, theft or fraudulent transaction. In case of loss or theft of the card or misappropriation of the card account number, the Bank will initiate recovery for fraudulent charges on Individual PCards ONLY if they are notified within 60 days from the Billing Statement date in which the charge appears in Bank of America PaymentNet (this is called the notification period).
If the Bank is not contacted within the notification period, fraudulent charges could become the liability of the Cardholder's department or if denied by the department, the liability of the Cardholder.
The PCard Office must be notified of any loss, theft or fraud on any PCard.
UAPD must be notified by the Cardholder on all Fraudulent PCard Transactions and a case number obtained.
The Department must notify UAPD and PCard Administration on any subsequent credits issued relating to the fraudulent transaction(s). Upon notification, PCard Administration will then advise Bank of America Fraud Recovery Department.
Internal Fraud - Reference University Misuse of Assets Policy.
11.2 Department PCards
The Cardholder must call Bank of America customer service at 1-800-822-5985 to report loss, theft or fraudulent transaction.
In case of loss or theft of the card or misappropriation of the card account number, the Bank will initiate recovery for fraudulent charges on PCards ONLY if they are notified within 60 days from the Billing Statement date in which the charge appears in the Bank of America PaymentNet (this is called the notification period).
If the Bank is not contacted within the notification period, fraudulent charges could become the liability of the Cardholder's department or if denied by the department, the liability of the Cardholder.
The PCard Office must be notified of any loss, theft or fraud on any PCard .
UAPD must be notified by the Cardholder on all Fraudulent PCard Transactions and a case number obtained.
The Department must notify UAPD and PCard Administration on any subsequent credits issued relating to the fraudulent transaction(s). Upon notification, PCard Administration will then advise Bank of America Fraud Recovery Department.
Internal Fraud - Reference University Misuse of Assets Policy.